Contact Centers

Strategize, Optimize, and Transform Your Contact Center Operations

Leverage data-driven insights to develop and execute a robust contact center location strategy and real estate plan.

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Location & Portfolio Strategy Development

Assess potential contact center locations based on operational needs, market demographics, economic incentives, and critical decision-making data. Craft a future-ready strategy that aligns with your business goals.

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Talent Availability Analysis 

Ensure access to the right talent by analyzing local education levels, skills, industry expertise, and talent supply and demand. Utilize advanced data sources and interactive technologies to make informed decisions that support your growth.

A large, modern classroom or co-working space filled with students or workers sitting at desks, using laptops and tablets, with some wearing headphones. The room has black columns, large windows, and contemporary lighting fixtures, and various personal items like water bottles and backpacks are visible on the desks.

Buy or Lease Space

Secure the ideal contact center space that aligns with your strategic goals. Navigate lease negotiations or purchase agreements with confidence, ensuring a seamless and well-documented transaction process.

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Optimize Contact Center Performance 

Maximize the efficiency and profitability of your contact center by developing and monitoring key performance indicators (KPIs). Conduct regular assessments to maintain optimal operations and foster a positive work environment for your employees.

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Technology-Driven Transformation

Harness real-time business intelligence to make informed decisions, from location selection to proactive facility management. Enhance your speed to market, reduce operational costs, and increase uptime through technology-driven strategies.

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Invest in Contact Centers

Evaluate industry trends and property performance data to determine the viability of contact centers as part of your investment portfolio. Effectively market existing properties to attract target tenants or buyers with creative strategies.